Coffee is a growing industry, and coffee cafes are mushrooming all over the place. A great coffee experience goes beyond having good beans since there is a high chance that you might source the same beans from the same supplier as others do. The new experience is about great coffee and fabulous customer service. Also, there are multinationals such as Starbucks that own the whole coffee industry from production to consumption. Therefore, your café needs a fighting chance and technology is here is help.
Update Your Point of Sale (POS) System
You need to make sure that your customers have a seamless payment mode that doesn’t hinder them from visiting your café. It would help if you upgraded your POS system such that it doesn’t only receive payments but also shows the menu to avoid ordering errors and frequent refunds. Most POS systems can generate electronic receipts, thus eliminating the hassle of printing receipts for both you and your client.
Have an Online Ordering Service
Online delivery is on the rise and many people want the convenience of ordering items from the comfort of their homes. Make it easy for your clients to order their favourite cup of joy from their workstations or even at home. Online deliveries reduce wait time, increase sales, and are convenient for clients ordering in bulk.
Deploy Digital Marketing Strategies
Everyone likes a reward, and what better way to ramp up sales than have a reward points system for your coffee cafe? You can also subscribe to applications that allow your clients to order coffee for their friends and relatives using their mobile devices. Such software helps you acquire new clients as well as maintain the loyalty of current customers.
Lastly, you can use software that tracks inventory automatically, does some accounting, and generates payroll. This can help free up more time to focus on your core business.